customer experience (CX) is one of the most important strategic performance measurements of an organization.
In 2018, 14.9 percent of B2B sales organizations described their organizations' approach to change as resistant. During the survey, 64.8 percent of executive teams stated that Organizations' approach to change worldwide in 2018, by service type
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Organizations' approach to change management worldwide 2019
- Premium Statistic Organizations' approach to change management by region 2019
- Premium Statistic Organizations' approach to change management by country 2019
- Premium Statistic Organizations' approach to change management worldwide by sector 2019
- Premium Statistic Strategic performance measurements according to professional worldwide by region 2021
- Premium Statistic Strategic performance measurements according to professionals worldwide 2021
- Premium Statistic Strategic performance measurements for professionals worldwide by country 2021
- Premium Statistic Strategic performance measurements for professionals worldwide by sector 2021
- Premium Statistic Strategic performance measurements according to executives worldwide by service 2018
- Premium Statistic Share of organizations satisfied with its current CX capability by sector 2021
About the region
10
- Premium Statistic Enterprise change management practices worldwide by organizational size 2019
- Premium Statistic Companies' attitude towards technology's strategic importance 2020
- Premium Statistic Business needs met through workforce management technology worldwide 2019
- Premium Statistic Business needs always met through HRMS worldwide by industry 2019
- Premium Statistic Organizations using workforce management applications worldwide by type 2019
- Premium Statistic Human Resource Management Systems distribution worldwide by organizational size 2019
- Premium Statistic Planned strategies to reshape HR technology environments worldwide by size 2019
- Premium Statistic Enterprise HR technology environment usage worldwide 2019
- Premium Statistic Companies' talent strategy regarding learning and development 2021-2022
- Premium Statistic Extent to which organizations defined strategic value of CX worldwide 2021
Other regions
10
- Premium Statistic Strategic and organizational change among media companies in Denmark 2010-2015
- Premium Statistic Survey on zero-tolerance policy for sexual harassment in Sweden 2018
- Premium Statistic Spaniards opinion on climate change media coverage 2023
- Premium Statistic Emerging cities in India attractive for investment in 2013
- Premium Statistic Benefits of globalization according to CEOs in China 2016
- Premium Statistic Italy: reasons for online tools and platforms usage by companies 2018
- Premium Statistic M&A deals value forecast in North America, by type 2018-2022
- Premium Statistic Share of organizations adopting digital transformation UAE 2019, by stage
- Premium Statistic M&A deals in North America 2018-2022
- Basic Statistic European M&A activity: expected main sources of financing 2023
Related statistics
10
- Premium Statistic Primary payroll vendors always met the needs of enterprises 2019
- Premium Statistic HR technology systems' application gaps worldwide 2019
- Premium Statistic Outsourcing benefit services worldwide by organization size 2019
- Premium Statistic Voluntary or flexible benefits offered to employees worldwide by type of benefit 2019
- Premium Statistic Organizations with effective change management worldwide 2014
- Premium Statistic Primary causes of organizational change failure worldwide as of January 2014
- Premium Statistic Organizations using practices for managing organizational change worldwide 2014
- Premium Statistic Most effective practices in organizational change management worldwide 2014
- Premium Statistic Organizations using standardized project management practices worldwide 2014
- Premium Statistic Leading responsibilities of executive sponsors of change management 2014
Further related statistics
1
Further Content: You might find this interesting as well
NTT. (January 8, 2020). Organizations' approach to change worldwide in 2018, by service type [Graph]. In Statista. Retrieved May 13, 2024, from https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT. "Organizations' approach to change worldwide in 2018, by service type." Chart. January 8, 2020. Statista. Accessed May 13, 2024. https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT. (2020). Organizations' approach to change worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: May 13, 2024. https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT. "Organizations' Approach to Change Worldwide in 2018, by Service Type." Statista, Statista Inc., 8 Jan 2020, https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT, Organizations' approach to change worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/ (last visited May 13, 2024)
Organizations' approach to change worldwide in 2018, by service type [Graph], NTT, January 8, 2020. [Online]. Available: https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/