Top features of a great CX according to adults in the U.S. and Western Europe 2021
During a survey conducted in France, Germany, the United Kingdom, and the United States in September 2021, more than half – 52 percent – of responding adults said a friendly and helpful approach made a great customer experience (CX). Affordable prices and quickly answered questions followed, mentioned by 46 and 40 percent of respondents, respectively. Over half of the interviewees