Planned changes in return strategies by retailers in the U.S. 2022
A survey conducted in 2022 asked 100 leading mid- to large-sized retailers in the United States about their plans to change their returns strategy. The results showed that almost half (47 percent) of the retailers planned to add an online returns portal, while 48 percent intended to incorporate returns-processing technology. Additionally, 40 percent of the companies surveyed planned to add new returns drop-off points, while 35 percent did not have such plans.