Branch banking usage in the UK 2019-2023, by quarter
Branch banking usage in the United Kingdom (UK) decreased notably between 2019 and 2023, though remained relatively stable between 2021 and 2023. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs in person in a branch dropped from 36 percent in 2019 to 29 percent in the second half of 2021, then remained between 28 and 30 percent until the fourth quarter of 2023. Branch banking usage was significantly higher in the U.S. during the same period, where almost half of all respondents still processed banking matters in person in 2023.