Importance of direct customer service of energy companies in Great Britain 2014

Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Being put through to a person straight away when you call

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Release date

February 2014

Region

United Kingdom (Great Britain)

Survey time period

February 5 to February 7, 2014

Number of respondents

1,669 respondents

Age group

18 years and older

Method of interview

Online interview

Supplementary notes

Base includes all respondents responsible for paying bills.

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Statistics on " Energy consumer experience in the UK "

Other statistics that may interest you Energy consumer experience in the UK

Overview

8

Energy bills payment

4

Gas

6

Electricity

8

Further related statistics

13
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