This statistic illustrates the main occasions in which Italians used chatbots in 2017. The study suggests that one in two respondents (49 percent) used a chatbot while online shopping or as a customer service feature. Four in ten users (42 percent) used a chatbot to book travel accommodation or flights.
In which circumstances have you used chatbots?
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Kayak. (May 26, 2017). In which circumstances have you used chatbots? [Graph]. In Statista. Retrieved May 03, 2024, from https://www.statista.com/statistics/790831/motives-for-using-using-chatbots-in-italy/
Kayak. "In which circumstances have you used chatbots?." Chart. May 26, 2017. Statista. Accessed May 03, 2024. https://www.statista.com/statistics/790831/motives-for-using-using-chatbots-in-italy/
Kayak. (2017). In which circumstances have you used chatbots?. Statista. Statista Inc.. Accessed: May 03, 2024. https://www.statista.com/statistics/790831/motives-for-using-using-chatbots-in-italy/
Kayak. "In Which Circumstances Have You Used Chatbots?." Statista, Statista Inc., 26 May 2017, https://www.statista.com/statistics/790831/motives-for-using-using-chatbots-in-italy/
Kayak, In which circumstances have you used chatbots? Statista, https://www.statista.com/statistics/790831/motives-for-using-using-chatbots-in-italy/ (last visited May 03, 2024)
In which circumstances have you used chatbots? [Graph], Kayak, May 26, 2017. [Online]. Available: https://www.statista.com/statistics/790831/motives-for-using-using-chatbots-in-italy/