This statistic depicts the communication channels preferred by customers to contact customer service in 2018, broken down by country. In that year, 26 respondents in the United Kingdom stated that they prefer to contact customer service by email.
Communication channels preferred to contact customer service in 2018, by country
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Other statistics that may interest you Customer service in the U.S.
Market overview
6
- Premium Statistic Size of global outsourced customer experience market 2015-2020*
- Premium Statistic Global outsourced customer experience market: breakdown by region 2017
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Basic Statistic Customers who contacted customer service via voice channels U.S. 2015-2020
- Basic Statistic Customer churn rate by industry U.S. 2020
- Premium Statistic Customers' opinion about customer service quality U.S.& worldwide 2018
Communication channels
4
- Premium Statistic Communication channels preferred to contact customer service worldwide 2018
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Easiest-to-use customer service channels in U.S. 2022
- Basic Statistic Channels which provide the fastest resolution from customer service U.S. 2015-2017
Customer satisfaction
5
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Basic Statistic Important aspects of a good customer service experience U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences U.S.& worldwide 2018
- Premium Statistic Customer service: change in customers' expectations in the last year 2018
- Premium Statistic Importance of customer service to customers' choice of or loyalty to a brand 2018
Self-service
4
- Premium Statistic Issue resolution prior to contacting customer service in the U.S. by sector 2020
- Basic Statistic Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- Basic Statistic Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Basic Statistic Self-service issues experienced by customers U.S.& worldwide 2018
Digital trends
5
- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2022
- Premium Statistic U.S. adults' challenges of using chatbots 2018
- Basic Statistic Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Basic Statistic Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Basic Statistic Expected response time for social media questions or complaints in U.S. & global 2018
Further related statistics
18
- Communication channels preferred to contact customer service by age 2018
- Share of customers worldwide contacting customer support by channel 2020
- Millennials: willingness to share contact data with marketers in the U.S. 2014
- U.S. consumers' communication channels for more complex inquiries 2012
- Online socializing frequency in Arab countries 2014
- Preferred means of communication between parents and children in Italy 2017
- U.S. consumers' communication channels for difficult service inquiries 2012
- U.S. consumers' communication channels for simple inquiries 2012
- Communication preferences for making product complaints in the UK 2013
- Leading Android communication apps in the Netherlands 2022, by downloads
- Satisfaction level on health insurance purchase India 2020 by distribution channel
- Preferred communication method with internet provider in the United Kingdom (UK) 2013
- Auto-buyers worldwide: importance of post-sale communication 2012
- Preferred communication method with public sector organizations in the UK 2013
- Auto buyers' preferred post-vehicle-sale communication channel worldwide in 2012
- Preferred communication method with bank/building societies in the UK 2013
- Customers by if they try to resolve issues before contacting customer service 2018
- Responsible parties for CX within organizations worldwide by country 2021
Further Content: You might find this interesting as well
Statistics
- Communication channels preferred to contact customer service by age 2018
- Share of customers worldwide contacting customer support by channel 2020
- Millennials: willingness to share contact data with marketers in the U.S. 2014
- U.S. consumers' communication channels for more complex inquiries 2012
- Online socializing frequency in Arab countries 2014
- Preferred means of communication between parents and children in Italy 2017
- U.S. consumers' communication channels for difficult service inquiries 2012
- U.S. consumers' communication channels for simple inquiries 2012
- Communication preferences for making product complaints in the UK 2013
- Leading Android communication apps in the Netherlands 2022, by downloads
- Satisfaction level on health insurance purchase India 2020 by distribution channel
- Preferred communication method with internet provider in the United Kingdom (UK) 2013
- Auto-buyers worldwide: importance of post-sale communication 2012
- Preferred communication method with public sector organizations in the UK 2013
- Auto buyers' preferred post-vehicle-sale communication channel worldwide in 2012
- Preferred communication method with bank/building societies in the UK 2013
- Customers by if they try to resolve issues before contacting customer service 2018
- Responsible parties for CX within organizations worldwide by country 2021
Microsoft. (March 14, 2019). Communication channels preferred to contact customer service in 2018, by country [Graph]. In Statista. Retrieved March 28, 2024, from https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/
Microsoft. "Communication channels preferred to contact customer service in 2018, by country." Chart. March 14, 2019. Statista. Accessed March 28, 2024. https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/
Microsoft. (2019). Communication channels preferred to contact customer service in 2018, by country. Statista. Statista Inc.. Accessed: March 28, 2024. https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/
Microsoft. "Communication Channels Preferred to Contact Customer Service in 2018, by Country." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/
Microsoft, Communication channels preferred to contact customer service in 2018, by country Statista, https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/ (last visited March 28, 2024)
Communication channels preferred to contact customer service in 2018, by country [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/