As of 2016, Entergy was one of the largest electric utilities in the United States based on retail sales. Most recently, Entergy reported around 11 billion U.S. dollars of revenue. The energy company is headquartered in the Central Business District of New Orleans, but temporarily relocated after Hurricane Katrina hit the city in August 2005. Entergy employs over 13,000 people in the United States as of 2017. Entergy has subsidiaries across the southern U.S., including Entergy Arkansas, Entergy Louisiana, and Entergy Texas.
The company’s two main businesses are divided into its utility segment and the non-utility segment. The utility segment provides electricity services to about 2.7 million customers in Arkansas, Louisiana, Mississippi and Texas. The American Customer Satisfaction Index (ACSI) is a national economic indicator based on customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. With an index score of 70, Entergy was among the top twenty utilities with the highest customer satisfaction in the past.