In 2023, a combined 47 percent of adults in the United Kingdom who had flown in the past 12 months and had made a complaint regarding an air travel issue reported that they were either very or fairly satisfied with the progress or resolution of their complaint. Meanwhile, 23 percent of travelers reported being very dissatisfied with the outcome of their complaint.
Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023
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Other statistics that may interest you Airline passenger experience in the United Kingdom
Overview
5
- Basic Statistic Arrivals and departures from UK airport terminals 1992-2022
- Premium Statistic Number of passengers traveling through UK airports 2007-2023
- Premium Statistic Number of passengers uplifted by United Kingdom airlines 2023
- Premium Statistic Share of air passengers traveling for business at UK airports 2022
- Premium Statistic Share of UK adults dissatisfied with the airport experience 2023, by reasons
Customer complaints
4
- Basic Statistic Quarterly airline passenger complaints in the UK 2019-2023, by type
- Basic Statistic Airline passenger complaint rate in the United Kingdom (UK) 2023
- Premium Statistic Share of adults satisfied with the handling of airport/airline complaints 2016-2023
- Premium Statistic Share of UK adults satisfied with resolution to an air travel issue complaint 2023
Cancellations and flight delays
4
- Premium Statistic Percentage of flights on time at selected airports in the UK 2022
- Premium Statistic Average flight delay time at selected airports in the United Kingdom (UK) 2022
- Premium Statistic Share of UK adults satisfied with handling of postponed or cancelled flight 2023
- Premium Statistic Passengers receiving information of reason for air travel disruption in the UK 2023
Ease of travel
4
- Basic Statistic Satisfaction with airport security screening in the UK 2023
- Basic Statistic Average waiting time for security screening at UK airports 2022
- Premium Statistic Share of UK adults satisfied with the airport experience 2016-2023
- Premium Statistic Experience of issues at airports in the UK 2023
Cost of flying
3
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- Government and defense HAAPS market size worldwide 2018-2029
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- Share of UK adults satisfied with the resolution to loss and damage of luggage 2019
- High-Altitude Aeronautical Platform Station (HAAPS) - market size by region 2017
- Smart luggage market size in the U.S. 2016 and 2024, by application
- High-Altitude Aeronautical Platform Station (HAAPS) - market share by type 2018-2029
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Statistics
- Number of passengers at Aimé Césaire airport in Martinique by quarter 2014-2016
- Number of passenger aircraft of Singapore Airlines FY 2022/23, by type
- Refueling revenue in the aviation industry in Malaysia 2015-Q3 2021
- Commercial High-Altitude Aeronautical Platform Station (HAAPS) market size 2018-2029
- Frequency of air travel for personal reasons among French 2019
- Number of registered aircraft in Denmark 2010-2020, by type
- Number of passenger aircraft of SilkAir FY 2015-2021
- Number of passenger aircraft of Scoot FY 2017-2023
- Number of new airplane deliveries to China - by type 2016-2035
- Average age of Singapore Airlines aircraft FY 2012-2023
- Number of passenger aircraft of SilkAir FY 2020/21, by type
- Government and defense HAAPS market size worldwide 2018-2029
- Leading airlines in luggage handling according to eDreams reviews worldwide 2014
- Number of airliners in Finland 2011-2021
- Impact of coronavirus (COVID-19) on airport traffic in France February to March 2020
- Share of UK adults satisfied with the resolution to loss and damage of luggage 2019
- High-Altitude Aeronautical Platform Station (HAAPS) - market size by region 2017
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Civil Aviation Authority (UK). (January 10, 2024). Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023 [Graph]. In Statista. Retrieved May 02, 2024, from https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK). "Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023." Chart. January 10, 2024. Statista. Accessed May 02, 2024. https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK). (2024). Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023. Statista. Statista Inc.. Accessed: May 02, 2024. https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK). "Satisfaction with The Resolution to An Air Travel Complaint in The United Kingdom in 2023." Statista, Statista Inc., 10 Jan 2024, https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK), Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023 Statista, https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/ (last visited May 02, 2024)
Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023 [Graph], Civil Aviation Authority (UK), January 10, 2024. [Online]. Available: https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/