Satisfaction with primary bank in France 2019-2023, by quarter
Customer satisfaction with primary banks in France reached its peak in the first and second quarter of 2023, when 77 percent of the bank account holders indicated satisfaction with their primary banks. According to Statista's Consumer Insights, the share of bank account holders who were satisfied with their primary bank increased by three percentage points between 2019 and the fourth quarter of 2023. Despite the increasing satisfaction, the share of customers willing to change banks rose during the same period.