United States: Ride-share driver reasons for continuing unsafe rides 2023

According to a 2023 survey, ride-hailing drivers of color in the United States were most likely to cite concerns about receiving negative reviews, which might lead to their account being deactivated, as the reason for continuing a ride with passengers who made them feel unsafe. Among white drivers the concern most likely to lead them to continue an unsafe trip was a violent response from the passengers, being cited by 61 percent of respondents. Although not the most common concern in this group, this reason was cited by a larger share of drivers of color, 63 percent, than by white drivers.

Reasons given by ride-hailing drivers for offering rides to passengers making them feel unsafe in the United States in 2023, by race

Characteristic	White drivers	Drivers of color
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Release date

April 2023

More information

Region

United States

Survey time period

February 23 to March 17 2023

Number of respondents

536 respondents

Special properties

app-based ride-hailing drivers active in the past three months

Method of interview

Online survey

Supplementary notes

The survey was distributed on Facebook and Instagram and was available in English, Spanish, Arabic, Chinese, and Somali. The survey reached drivers in 35 U.S. states and in the District of Columbia.
86 percent of respondents drove for Uber, 65 percent drove for Lyft, and one percent of respondents drove for other companies.

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