In 2022, there were approximately 65,000 people working in customer service positions at government agencies in the United States. This was a slight increase compared to the previous year by roughly 1,000 employees.
Number of customer service representatives working in federal, local and state government agencies in the United States from 2014 to 2022
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Call centers in the U.S.
Industry overview
4
- Basic Statistic Global contact center satisfaction index 2010-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2023
- Premium Statistic Industry revenue of “telephone call centres“ in the U.S. 2012-2024
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2022
Leading companies
5
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2023
- Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
- Premium Statistic Revenue of Genpact worldwide 2006-2022
- Basic Statistic Revenue of Citigroup 2011-2023
- Premium Statistic Revenue of Comcast Corporation 2006-2023
Employment
7
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2023
- Premium Statistic Contact center employees in the United States 2014-2022
- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2022
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2022
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2022
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2022
- Premium Statistic Annual wage of customer service employees at U.S. government agencies 2014-2022
Operations
5
- Premium Statistic Channels consumers use to contact brands in the U.S. 2022
- Premium Statistic U.S. consumer satisfaction with chatbot customer service 2022
- Premium Statistic Leading customer communication channels for professionals in the U.S. 2022
- Premium Statistic Use of phone calls to contact brands in the U.S. 2022, by generation
- Premium Statistic Importance of human customer service in the U.S. 2022
Further related statistics
19
- Annual wage of customer service employees at U.S. government agencies 2014-2022
- Saudi Arabia's government sector GDP 2012-2020
- UK Department for Business, Energy & Industrial Strategy GHG emissions 2021-2023
- Public sector corruption Thailand 2012-2023
- Adjusted capital value of off-balance sheet PPP of Dutch central government 2010-2015
- Corruption perceptions index (CPI) in Japan 2014-2023
- Public sector corruption Vietnam 2012-2023
- Corruption Perceptions Index Malaysia 2013-2022
- Expectations of workers from the new government Thailand 2019
- Number of government hospital beds in rural India 2019-2022, by state
- Net electricity consumption share of government sector in Turkey 2006-2020
- Corruption Perceptions Index Singapore 2013-2022
- Government development expenditure in Malaysia 2022, by sector
- Number of public officials arrested for corruption in Malaysia 2013-2022
- Hakuhodo's billings from government and organization client FY 2009-2018
- Saudi Arabia's GDP by institutional sector 2020
- Government sector R&D spending New Zealand 2012-2018
- U.S. government contact center satisfaction index by sector 2014-2019
- U.S. government transparency index 2011-2019
Further Content: You might find this interesting as well
Statistics
- Annual wage of customer service employees at U.S. government agencies 2014-2022
- Saudi Arabia's government sector GDP 2012-2020
- UK Department for Business, Energy & Industrial Strategy GHG emissions 2021-2023
- Public sector corruption Thailand 2012-2023
- Adjusted capital value of off-balance sheet PPP of Dutch central government 2010-2015
- Corruption perceptions index (CPI) in Japan 2014-2023
- Public sector corruption Vietnam 2012-2023
- Corruption Perceptions Index Malaysia 2013-2022
- Expectations of workers from the new government Thailand 2019
- Number of government hospital beds in rural India 2019-2022, by state
- Net electricity consumption share of government sector in Turkey 2006-2020
- Corruption Perceptions Index Singapore 2013-2022
- Government development expenditure in Malaysia 2022, by sector
- Number of public officials arrested for corruption in Malaysia 2013-2022
- Hakuhodo's billings from government and organization client FY 2009-2018
- Saudi Arabia's GDP by institutional sector 2020
- Government sector R&D spending New Zealand 2012-2018
- U.S. government contact center satisfaction index by sector 2014-2019
- U.S. government transparency index 2011-2019
Bureau of Labor Statistics. (March 31, 2023). Number of customer service representatives working in federal, local and state government agencies in the United States from 2014 to 2022 [Graph]. In Statista. Retrieved April 27, 2024, from https://www.statista.com/statistics/942307/customer-service-employees-government-agencies-united-states/
Bureau of Labor Statistics. "Number of customer service representatives working in federal, local and state government agencies in the United States from 2014 to 2022." Chart. March 31, 2023. Statista. Accessed April 27, 2024. https://www.statista.com/statistics/942307/customer-service-employees-government-agencies-united-states/
Bureau of Labor Statistics. (2023). Number of customer service representatives working in federal, local and state government agencies in the United States from 2014 to 2022. Statista. Statista Inc.. Accessed: April 27, 2024. https://www.statista.com/statistics/942307/customer-service-employees-government-agencies-united-states/
Bureau of Labor Statistics. "Number of Customer Service Representatives Working in Federal, Local and State Government Agencies in The United States from 2014 to 2022." Statista, Statista Inc., 31 Mar 2023, https://www.statista.com/statistics/942307/customer-service-employees-government-agencies-united-states/
Bureau of Labor Statistics, Number of customer service representatives working in federal, local and state government agencies in the United States from 2014 to 2022 Statista, https://www.statista.com/statistics/942307/customer-service-employees-government-agencies-united-states/ (last visited April 27, 2024)
Number of customer service representatives working in federal, local and state government agencies in the United States from 2014 to 2022 [Graph], Bureau of Labor Statistics, March 31, 2023. [Online]. Available: https://www.statista.com/statistics/942307/customer-service-employees-government-agencies-united-states/