UK: online banking usage 2023

The share of bank account holders who processed banking matters via online banking (PC or laptop) decreased notably in the United Kingdom (UK) between 2019 and 2023. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs via PC or laptop dropped from 58 percent in 2019 to 43 percent in the fourth quarter of 2023. Despite the downward trend, online banking remained one of the primary methods for processing banking affairs in the UK.

Share of bank account holders processing banking matters via online banking (PC or laptop) in the United Kingdom (UK) from 1st half 2019 to 4th quarter 2023

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Release date

February 2024

More information

Region

United Kingdom

Survey time period

H1 2019 to Q4 2023

Number of respondents

4,011 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know

The number of respondents differs in each survey update. More information on the methodology can be found here.

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